Frequently Asked Questions
Everything you need to know about shopping with Swazi
What is the typical shipping timeframe?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Afterpay.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize organic cotton, recycled polyester, and fair labor practices to ensure your fashion footprint is a positive one.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey to your doorstep.